Reviews

Countrywide North Estate Agents has 31 reviews

  • Valued Customer 27-Nov-2017
    Customer Experience

    My service feedback with Lettings

    I would like to have one refernce agent to interact to. I understand that each person has a different task in the agency, but without a list of agend-duties, it becomes difficult to understand to whom the paarticular request would be adressed.

  • Valued Customer 24-Nov-2017
    Customer Experience

    My service feedback with Lettings

    No contact from Countrywide, unles to collect collect fees. Countrywide does not respect terms of signed contract. Countrywide does not advise in advance in change about fees (change from signed contracts), just demands money.

  • Disatisfied Customer, Glasgow 20-Nov-2017
    Customer Experience

    Poor service, inflated call out charges.

    You have no clear communication channel for complaints. Property managers do not care about feedback they simply bury your concerns and explain their position while not caring about the clients.

  • Valued Customer 05-Nov-2017
    Customer Experience

    My service feedback with Lettings

    Not good. Lots of mistakes, things missed and have to chase things up constantly. Have had several phone conversations and meetings with manager to sort problems and they still continue

  • Valued Customer 27-Oct-2017
    Customer Experience

    My service feedback with Lettings

    Inefficient and very poor at communicating- lost out on rental income because of both.

  • 18-Oct-2017
    Customer Experience

    excellent service from lauren gallacher

    yes

  • Valued Customer 22-Sep-2017
    Customer Experience

    Great attention. My property is in excellent hands. Thamk yiu Vikki and t

    Efficent and Customer service excellence specially from Vikki and Scott.

  • 15-Sep-2017
    Customer Experience

    I felt Valued as as Client

    Highly trained staff, very efficient,understanding your individual needs & requirements, bespoke service,very client focused staff. No matter who i have spoke to have dealt with my enquiry very well.

  • Valued Customer 09-Aug-2017
    Customer Experience

    My service feedback with Lettings

    They found tennants quickly and processes such as the inventory check, contract etc seem thorough. I have however highlighted to property maintenence that I was billed for work that has not been done in the property . I raised this with countrywide on the 28th June and am still waiting on a response despite an email to follow this up

  • 05-Aug-2017
    Customer Experience

    Awful! Property MISmanagement from an Undervalued Customer.

    Yes, they could manage my property properly. To start with, they could notice when they do the check-out report that all the bedroom furniture was wrecked and there were several repairs that needed doing. Then they could answer my e-mails when I ask if they used a third party to do it. Then, when they sent assessors, they could (a) turn up at the time that they said they would and (b) actually assess the damage, rather than simply send me a ridiculously high bill. The tenants and I managed to buy new furniture and I found a repair man to do the jobs at a quarter of the price, even though I live at the other end of the country! I have a demanding job, so I pay a property manager to do this for me - not have to do it myself, faster and cheaper! My tenants were in tears when they moved in! Apparently, they were only allowed a short time to view with a number of other people present and the damage had been concealed. Then, Countrywide could answer my e-mails with proper responses to my direct questions instead of ignoring them. And they could answer my tenants too. I could go on and on and on, but I'm running out of room. My next steps will be to contact the MD or Area Manager and the Consumers Association, also to seek legal advice. Even one star is too high.