Reviews

Countrywide North Estate Agents has 44 reviews

  • Disatisfied Customer, Glasgow 20-Nov-2017
    Customer Experience

    Poor service, inflated call out charges.

    You have no clear communication channel for complaints. Property managers do not care about feedback they simply bury your concerns and explain their position while not caring about the clients.

  • Valued Customer 05-Nov-2017
    Customer Experience

    My service feedback with Lettings

    Not good. Lots of mistakes, things missed and have to chase things up constantly. Have had several phone conversations and meetings with manager to sort problems and they still continue

  • Valued Customer 27-Oct-2017
    Customer Experience

    My service feedback with Lettings

    Inefficient and very poor at communicating- lost out on rental income because of both.

  • 18-Oct-2017
    Customer Experience

    excellent service from lauren gallacher

    yes

    Customer Relations Team 24-Oct-2017

    Brilliant to read that Lauren provided you with a 5* service at our Countrywide North branch in Shawlands. Thank you, Scott.

  • Valued Customer 22-Sep-2017
    Customer Experience

    Great attention. My property is in excellent hands. Thamk yiu Vikki and t

    Efficent and Customer service excellence specially from Vikki and Scott.

    23-Nov-2017

  • 15-Sep-2017
    Customer Experience

    I felt Valued as as Client

    Highly trained staff, very efficient,understanding your individual needs & requirements, bespoke service,very client focused staff. No matter who i have spoke to have dealt with my enquiry very well.

    Customer Care 15-Sep-2017

    Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. I am very happy to see that all members of staff you have spoke to have been able to help you. I will ensure that the team get it positive feedback.\n\nMany thanks again. Regan\n\n

  • Valued Customer 09-Aug-2017
    Customer Experience

    My service feedback with Lettings

    They found tennants quickly and processes such as the inventory check, contract etc seem thorough. I have however highlighted to property maintenence that I was billed for work that has not been done in the property . I raised this with countrywide on the 28th June and am still waiting on a response despite an email to follow this up

    Customer Care 10-Aug-2017

    Good afternoon,\n\nThank you for taking the time to leave this review. We always strive to provide excellent communication to all of our customers and would like to offer our sincere apologies at the lack of response.\nPlease be assured all feedback it taken very seriously an would like to thank you again for leaving this review.

  • 05-Aug-2017
    Customer Experience

    Awful! Property MISmanagement from an Undervalued Customer.

    Yes, they could manage my property properly. To start with, they could notice when they do the check-out report that all the bedroom furniture was wrecked and there were several repairs that needed doing. Then they could answer my e-mails when I ask if they used a third party to do it. Then, when they sent assessors, they could (a) turn up at the time that they said they would and (b) actually assess the damage, rather than simply send me a ridiculously high bill. The tenants and I managed to buy new furniture and I found a repair man to do the jobs at a quarter of the price, even though I live at the other end of the country! I have a demanding job, so I pay a property manager to do this for me - not have to do it myself, faster and cheaper! My tenants were in tears when they moved in! Apparently, they were only allowed a short time to view with a number of other people present and the damage had been concealed. Then, Countrywide could answer my e-mails with proper responses to my direct questions instead of ignoring them. And they could answer my tenants too. I could go on and on and on, but I'm running out of room. My next steps will be to contact the MD or Area Manager and the Consumers Association, also to seek legal advice. Even one star is too high.

    Customer Care 10-Aug-2017

    Good afternoon,\n\nWe are deeply sorry to see this. It is always imperative that all of our customers receive the highest level of service and would like to extend out sincere apologies that this hasn't been the case on this occasion.  \n\n<font face="inherit"> I can see that you would like to take this further. Have you </font>issued<font face="inherit"> a formal complaint? </font>\n\nMany thanks 

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Lettings

    Friendly, professional and efficient....Knowledgeable too

  • 29-Jun-2017
    Customer Experience

    Efficiency, courtesy

    Kept well informed of progress in recent relet of my property.. Taking care of paper work Very quick turn round

    Customer Care 29-Jun-2017

    Thank you for your review.So happy to see you received the great feed back we always aim to deliver .If there is anything you are dissatisfied with then please don't hesitate to let us know.\nKind regards