Advice on the housing market
Lockdown 2021 Read more

Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Seller FAQs

  • Are Estate Agents in Scotland open during the current lockdown? Chevron Down IconIcon set Chevron Down

    Official government advice across England, Scotland and Wales is that the housing market should remain open subject to adherence of published safety guidelines.  You can therefore still move home during the current lockdown. Estate and letting agents and removal firms can continue to work.

    Where possible colleagues we will be working from home.  Where this isn’t possible our branches will be staffed in order to assist with your home move.    

    The safety and wellbeing of colleagues and the public in reducing the spread of Covid-19 remains paramount.  We will be working in accordance with government guidance in Scotland.

    Access to our offices will be by appointment only and so please ensure that you make arrangements with us via telephone or email before you visit to ensure that a colleague will be available to assist you.  Please remember that you are required to wear a face covering before entering our premises and when attending appointments.

  • How will you market my property during this time? Chevron Down IconIcon set Chevron Down

    This is one of the things that has not changed significantly. We will make sure that your property appears on all of the property portals, Rightmove, Zoopla, and Prime Location. Your property will also appear on our Websites. Remember that 90% of people start their house search online and with more people at home this may well increase. We still have new buyers registering with us every day and we are carrying out viewings in a safe and socially distant way. 

  • Can potential buyers view my property? Chevron Down IconIcon set Chevron Down

    Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment, we will provide you with details of how it will be conducted and what is required to help keep everyone safe.      

  • Can you still progress my property sale? How will you do this? Chevron Down IconIcon set Chevron Down

    We are as committed as ever to progressing your sale to the exchange of contracts. You can also contact your lawyer or legal advisor for updates. We will still pursue all parties involved and provide you with regular updates. We are here to help so please don’t hesitate to contact us.

  • If the chain collapses in my sale due to the issues we are facing, what will happen? Chevron Down IconIcon set Chevron Down

    We are experts at progressing sales and managing property chains and we will still proceed with your sale, liaising with all the key parties. In the unfortunate event that your sale does fall through, we will work with you on a plan for your property and your circumstances.

  • Should I place my property sale on hold? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property sale on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that house prices are largely working in the Sellers' favour. We will work with you to ensure that viewings are carried out in a safe way that puts you at ease and protects your property; the safety of all of our customers remains our utmost priority. Our local property experts will always be here to go the extra mile to ensure that your sale is successful.

  • Can I get a valuation and find out how much my property could sell for? Chevron Down IconIcon set Chevron Down

    Yes. We are here to assist both with your immediate requirements and where you are considering selling at some point in the future. And your safety is our first priority. We can visit your property to carry out a safe and socially distant valuation, but we also recognise that for some Sellers you may not want an agent in your home. We can still offer you an accurate valuation remotely based on the latest market conditions. Please use the “Get a free valuation” icon on our website or contact your local branch, we are here to help however you want to move forward

Read all our FAQ's here

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