Land and Buildings Transaction
Everything you need to know Read the update

Covid-19 FAQs

For added peace of mind, we thought we’d put together some FAQs which might help to answer your queries or concerns at this difficult time.

Landlord FAQs

  • Have all your offices reopened? Chevron Down IconIcon set Chevron Down

    Following Government’s recent announcements about restrictions in Scotland being eased, our offices began reopening on Monday June 29th in accordance with Government guidelines designed to protect our colleagues and customers. Please contact us as usual via telephone or email.

  • Is it possible to have a market appraisal on my property? Chevron Down IconIcon set Chevron Down

    Yes you can. And your safety and that of any incumbent tenants is our first priority. That is why; however you would like us to carry out a Valuation we have the tools to help you. We can visit your property to carry out a safe and socially distant valuation, but we also recognise that for some Landlords you may not want an agent in your property. We can still offer you an accurate valuation remotely based on the latest market conditions. Please use the “Get a free valuation” icon on our website or contact your local branch, we are here to help, however you want to move forward.

  • Is my property still being marketed for let? Chevron Down IconIcon set Chevron Down

    This is one of the things that will not change significantly. We will make sure that your property appears on all of the property portals, Rightmove, Zoopla, and Prime Location. Your property will also appear on our Websites. Remember that 90% of people start their house search online and with more people at home this may well increase. We still have new tenants registering with us every day and we are carrying out viewings in a safe and socially distant way at the property and virtually where we cannot facilitate this. Given the current significance of appearing appealable online if you haven’t you may want to consider our Premium Marketing Pack.

  • Are tenants still looking to rent? Chevron Down IconIcon set Chevron Down

    Yes – During lockdown and in compliance with govt. guidelines we helped to safely rehouse those tenants with an urgent need for accommodation. Over recent weeks we have noticed a marked increase in the number of prospective tenants looking to move. We are actively managing those enquiries and matching tenants with potential properties.

  • Can potential tenants view my property? Chevron Down IconIcon set Chevron Down

    Yes – The Scottish Government has confirmed that subject to a number of restrictions individuals from the same household can view a property they are interested in.  Virtual viewings will be used whenever possible to help limit the number of people entering your property. Prior to visiting we will provide you with details of what to expect and the preparations required.  

  • Will the current crisis affect rental values? Chevron Down IconIcon set Chevron Down

    Likely impact to the UK's housing market is as yet unknown. We continue to monitor activity within the lettings sector to and keep our clients as fully informed as possible.

  • When my property is let can I still take out Rent & Legal Protection (RLP) insurance through you. Chevron Down IconIcon set Chevron Down

    Not for the time being. – Sales of RLP policies through our offices have been suspended whilst the policy underwriter assesses under what conditions the product can be re-introduced.  This approach mirrors that seen across a number of insurance products in the market.

  • Does my tenant need to continue paying my rent during the outbreak? Chevron Down IconIcon set Chevron Down

    Yes – Rent remains payable. There is no automatic suspension of rental payments during the crisis.

  • What if my tenant can’t afford to pay rent? Chevron Down IconIcon set Chevron Down

    We have advised tenants that if they are having trouble paying rent then they should discuss this with you as soon as possible. Where payments are made to us, your tenant has been advised to Chat with us on our website or by emailing creditcontrol@countrywide.co.uk. If you would like to speak with someone, please contact your local property management team.

  • Am I under an obligation to help if my tenant is having trouble paying rent? Chevron Down IconIcon set Chevron Down

    Yes – In an update on June 5th Government confirmed that: ”landlords and tenants should work together and exhaust all possible options – such as flexible payment plans which take into account a tenant’s individual circumstances – to ensure cases only end up in court as an absolute last resort”.  

    New rules are being considered “which will mean that courts are better able to address the need for appropriate protection of all parties, including those shielding from coronavirus. This is to ensure that judges have all the information necessary to make just decisions and that the most vulnerable tenants can get the help they need”. 

  • What kind of help can landlords provide if their tenant is having trouble paying my rent? Chevron Down IconIcon set Chevron Down

    This will understandably depend on the landlord's personal circumstances but there is an expectation from govt. that landlords will, where possible, agree to payment plans.  In agreeing to a payment plan rent is not waived but delayed by an agreed amount for a set period of time.  The balance is either repaid on an agreed date or spread over the remaining period of the tenancy.  An unreasonable failure to do so could prejudice a landlords’ ability to gain possession.

  • Is help available for landlords whose tenant is having trouble paying rent? Chevron Down IconIcon set Chevron Down

    Yes – From March landlords with a buy-to-let mortgage have been able to apply to their lender for a 3 month mortgage holiday. In May this was extended for a further 3 months.  Mortgage payment holidays are not automatic with eligibility assessed on a case by case basis. The sum owed remains payable and continues to accrue interest. Please check with your lender before extending support to your tenant based on the suspension of mortgage payments.  

    We understand the Scottish Govt. established a fund for private landlords experiencing difficulties in obtaining rent as a result of the crisis. Loans will be interest-free and payments deferred.

  • I have a Rent & Legal Protection policy. Can I claim during the crisis? Chevron Down IconIcon set Chevron Down

    You should defer to your cover provider to establish details of any restrictions applicable to your policy as a result of the current crisis. If you have arranged cover through us then please email rlp@countrywide.co.uk.

  • Can I evict my tenant during the crisis? Chevron Down IconIcon set Chevron Down

    No – Effective April 7th the minimum notice period for the service of notice seeking possession was extended to 6 months. A shorter notice period of 3 months applies where possession is required by the landlord for his own occupation or as a result of antisocial or criminal behaviour.

  • Can my tenants give notice? Chevron Down IconIcon set Chevron Down

    Yes – Your tenants can give notice by emailing terminations@countrywide.co.uk. When we have received their notice, we will contact you to let you know.

  • Is your property management department open? Chevron Down IconIcon set Chevron Down

    Yes – Supporting tenants and landlords in the properties we manage was an immediate priority as lockdown was announced. Landlords and tenants can contact us on the usual property management telephone number.

  • What about undertaking property repairs? Chevron Down IconIcon set Chevron Down

    The easiest way for tenants to report repairs is through our website. They will also receive helpful advice on what to do in an emergency. Our property management centres work with an extensive bank of contractors. At the date of this update, most are working as normal and therefore able to undertake essential maintenance and safety inspections.

  • What about contractors accessing the property during the crisis? Chevron Down IconIcon set Chevron Down

    With properties managed by us, the contractor will call the tenant directly to arrange access to help ensure the safety of all concerned. Tenants should advise them of any self-isolation or illness within the household. When providing access, social distancing protocols should are observed. If the tenant is transferring keys they should do so in a secure envelope ensuring they are sanitised before and after use.  Where keys are held at our local office they can be collected by the contractor by prior appointment.

  • What if the Gas Safety Record needs to be renewed during the crisis? Chevron Down IconIcon set Chevron Down

    Where the property is managed by us, we are reminding tenants that renewal of the annual Gas Safety Record is an important part of keeping them safe in their home. Government has confirmed that tenants should, where it is safe to do so, allow access for inspections to take place.

  • What if my tenant is self-isolating or refuses access to the property? Chevron Down IconIcon set Chevron Down

    Your tenant should where reasonable and safe, continue to allow access for repairs and safety inspections. If access is refused then efforts to undertake repairs and carry out safety inspections should be carefully documented and regularly followed up until the work has been completed.

  • Are you still doing property inspections? Chevron Down IconIcon set Chevron Down

    No - Our usual cycle of routine property inspections has been suspended in order to protect the safety of tenants and colleagues alike. We are revisiting this policy at the end of June in line with the Governments lockdown restriction review phasing. If you have any individual concerns please discuss them with your property manager.

  • Will you keep me updated on any changes relating to the crisis? Chevron Down IconIcon set Chevron Down

    We update these FAQs in line with government announcements. You can also visit  www.gov.scot for updates.

Read all our FAQ's here

Buyer FAQ's

Thinking of buying?

Buyer FAQ's

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's