I felt Valued as as Client
Highly trained staff, very efficient,understanding your individual needs & requirements, bespoke service,very client focused staff. No matter who i have spoke to have dealt with my enquiry very well.Customer Care 15-Sep-2017
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. I am very happy to see that all members of staff you have spoke to have been able to help you. I will ensure that the team get it positive feedback.\n\nMany thanks again. Regan\n\n
Valued Customer 09-Aug-2017
My service feedback with Lettings
They found tennants quickly and processes such as the inventory check, contract etc seem thorough. I have however highlighted to property maintenence that I was billed for work that has not been done in the property . I raised this with countrywide on the 28th June and am still waiting on a response despite an email to follow this upCustomer Care 10-Aug-2017
Good afternoon,\n\nThank you for taking the time to leave this review. We always strive to provide excellent communication to all of our customers and would like to offer our sincere apologies at the lack of response.\nPlease be assured all feedback it taken very seriously an would like to thank you again for leaving this review.
Awful! Property MISmanagement from an Undervalued Customer.
Yes, they could manage my property properly. To start with, they could notice when they do the check-out report that all the bedroom furniture was wrecked and there were several repairs that needed doing. Then they could answer my e-mails when I ask if they used a third party to do it. Then, when they sent assessors, they could (a) turn up at the time that they said they would and (b) actually assess the damage, rather than simply send me a ridiculously high bill. The tenants and I managed to buy new furniture and I found a repair man to do the jobs at a quarter of the price, even though I live at the other end of the country! I have a demanding job, so I pay a property manager to do this for me - not have to do it myself, faster and cheaper! My tenants were in tears when they moved in! Apparently, they were only allowed a short time to view with a number of other people present and the damage had been concealed. Then, Countrywide could answer my e-mails with proper responses to my direct questions instead of ignoring them. And they could answer my tenants too. I could go on and on and on, but I'm running out of room. My next steps will be to contact the MD or Area Manager and the Consumers Association, also to seek legal advice. Even one star is too high.Customer Care 10-Aug-2017
Good afternoon,\n\nWe are deeply sorry to see this. It is always imperative that all of our customers receive the highest level of service and would like to extend out sincere apologies that this hasn't been the case on this occasion. \n\n<font face="inherit"> I can see that you would like to take this further. Have you </font>issued<font face="inherit"> a formal complaint? </font>\n\nMany thanks
Valued Customer 20-Jul-2017
My service feedback with Lettings
Friendly, professional and efficient....Knowledgeable too
Kept well informed of progress in recent relet of my property.. Taking care of paper work Very quick turn roundCustomer Care 29-Jun-2017
Thank you for your review.So happy to see you received the great feed back we always aim to deliver .If there is anything you are dissatisfied with then please don't hesitate to let us know.\nKind regards
Costs grossly under represented, management non-existent
Letting agent grossly under-represented set up costs - she quoted around £400 to £500 and I ended up paying over £1000. She did nothing to let the flat out for over 2 months after I had gone to Spain, would not contact me - I had to continually call her from Spain, took money out of my account to obtain the electrical safety certificate then didn't do it, lost the gas safety certificate. When the house eventually did go on for let, she put it on without photographs. When I complained about that, photographs appeared the next day which were of appalling quality. It is now February and I am in my fifth month of paying rent in Spain and have yet to earn a single penny from my own property, which was left with Countrywide in September.
Valued Customer 08-Jan-2017
Good service by Countrywide North Estate Agents
Good overall service, phones answered quickly and enquiries dealt withAmber 09-Jan-2017
Thank for you taking the time to leave this positive review of Countrywide North. If you have any comments on how we can provide 5* service next time, please get in touch and let us know.
Thomas Sharpe, Hamilton 17-Dec-2016
First class service and excellent communication skills and prompt respons...
First class service and excellent communication skills and prompt response to deal with any problems.Amber 19-Dec-2016
Thank you very much for your review! We look forward to continuing to work with you. All at the Hamilton office
ValuBoyd and Russell Johnstoned Customer, Glasgow 30-Sep-2016
OK till something goes wrong.
General service i.e. collecting of monthly rent and carrying out quarterly survey of property is good. However, after reporting anything wrong with the property, I have to continually phone to get anything done and even then service is poor i.e. hole in ceiling of communal hall is still not repaired after 9 months! Also fee for renewal of tenant is still not settled i.e. Countrywide sate Administration fee £250 (agreed) Inventory Preparation £100 (disputed since property is let unfurnished). Still no settlement after 2 months.
Richard byers, Glasgow 29-Sep-2016
Why no one can advise
No one can tell me what and when I should be paid. That's crazy, what kind of financial accounts do you log this info on.